Pay the vouchers on to your account at the post office or other outlet, remembering to bring along a recent bill with the barcode intact. If your bill remains unpaid at the end of the reminder process, then we will consider suspending your licence.
The invoicing periods are below:. Your invoices are issued quarterly in arrears where you will pay your annual entitlement charges in four instalments during the year, on top of any water charges that you have used during that quarter. Your invoices will be issued in January, April, August and October of each year. Unregulated water and groundwater customers: Your invoices are issued annually in arrears where you will pay your annual entitlement in full in one invoice, along with any water charges from the prior year.
Your annual invoice will be issued in September of each year. Your invoices are issued bi-annually in arrears where you will be billed for the minimum annual quantity, along with any water charges from the prior 6 months.
Your bi-annual invoice will be issued in February and August of each year. If your account is not paid by the due date, interest will be charged on the outstanding amount, in accordance with the rate set by the Supreme Court of NSW. We will send you a reminder notice s and overdue notice s if your bill is overdue. If you do not pay your bill, WaterNSW may suspend your licence and this will affect your ability to order and take water. Interest is charged on overdue bills in accordance with the current rate of 7.
Interest will be charged even if you have negotiated a payment plan with WaterNSW. Customer helpdesk on or billing waternsw. You will need to quote your customer account number when contacting WaterNSW regarding your bill.
When you are having difficulties paying your water bill, you should contact us a soon as possible. We can also help you identify options and solutions to sort out the bill before the next one is due, so you can keep debt at a manageable level. WaterNSW does not provide pensioner concessions as a water licence is deemed to be for a commercial purpose.
To be eligible for a deferred payment plan longer than 3 months , you must satisfy one or more of the following conditions:. We carefully and confidentially consider all applications to defer payments. Find out more about leak detection. It's also a good idea to consider any possible reasons for an increase in water use, including:. If the meter is found to be faulty, we'll adjust your water use charge and refund the meter test fee.
If the meter is recording accurately, we won't refund the test fee. Skip to main navigation. Understanding your bill About your bill Our prices Prices for your home Prices for your business Prices for other services Fixed charges calculator. Reading your meter About your meter Meter readings Meter maintenance. Managing your account Mailing address changes Account balance Account enquiries Claims for damages.
Our prices The prices you pay depend on the type of property you have. For a home, you generally pay: To find out more, read about prices for your home. To find out more, read about prices for your business. Prices for other services These prices are for services such as building plan approvals, service connections and requests for certain information.
Price setting Who sets the prices? Find out how we spend your money. Account balance About your bill eBill Help with your bill Water usage calculators.
Service and usage charges policy Our policy for the charges on your bill. How much do we charge if you pay your bill by credit or debit card? If you choose to pay from your bank account, you'll avoid the payment fee. Find out more about Direct Debit!
Direct Debit. Register for Direct Debit. Register for Direct Debit and you won't have to worry about missing a payment again! We'll still send your bill for you to review as usual and you can choose to pay from your bank account or credit card. If you do not pay your bill, WaterNSW may suspend your licence and this will affect your ability to order and take water. Interest charges Interest is charged on overdue bills in accordance with the current rate of %, which has been set by the Supreme Court of NSW. Sign up for ebill with Sydney Water. Get bill notifications to your email and view your bills online.
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